Privacy Policy

Austral Mercantile Collections Pty Limited
ABN 11 083 776 149

For the purposes of this policy paper, "Austral" includes Austral Mercantile Collections Pty Limited

Austral has always respected the privacy of individuals. It will continue to do so by treating all personal information as confidential and by handling it in accordance with the Privacy Act and the National Privacy Principles.
During the course of its activities, Austral will collect, record, use and disclose personal information about natural persons who are-

	a customer of Austral or a director of a company that is a customer of Austral;
	a debtor, guarantor or referee of an Austral customer or supplier;
	a contractor or supplier of goods and services to Austral; or
	a solicitor or other professional consultant engaged by Austral;

Mostly, information comes direct from the persons or from their agents or intermediaries. Sometimes, it comes from third parties with a connection to the person. The type of information collected will vary considerably depending on the nature of the arrangements with Austral and the person's connection with the arrangements. It may include information about-

	name, address and contact details;
	date of birth, driver's licence particulars etc;
	employment and/or business history; and
	financial circumstances, income and history.

The purpose for which the information is collected, as well as its nature can result in some personal information being disclosed to parties outside of Austral but only where there is a valid reason for that to happen. External parties to whom information may be disclosed include (but are not limited to)-

	credit reporting agencies;
	auditors, solicitors, and other professional consultants;
	suppliers, insurers, repairers and contractors;
	trade, commercial and/or mercantile agents and auctioneers;
	insolvency practitioners such as Administrators, Receivers, Liquidators;
	insurers, insurance brokers, insurance assessors and inspection agents;
	vehicle registration authorities, motor clubs etc; and
	Government Departments or Agencies (where required or authorised by Law).

As a matter of course, Austral will require anyone to whom personal information is made available to respect the privacy of the person to whom it relates.
Persons who want to know what personal information Austral holds about them and how it has been used are invited to send a written request to The Privacy Contact Officer, Austral Mercantile Collections Pty Limited-

	by mail to GPO Box 5169 Sydney NSW 2001; or
	by facsimile to (02) 8258 8501; or
	by e-mail to privacy@australmercantile.com.au

Any complaints or concerns should also be directed to The Privacy Contact Officer.