Demands

Austral Letters of Demand – how to prompt an immediate response from the debtor

An Austral letter is designed to prompt an immediate response from the debtor. The letter informs the debtor of their obligation to pay, the consequences of non-payment within the specified time frame, and complies with all legislation, including Federal Privacy legislation.

Letters of Demand are prepared and mailed on your behalf by Austral. Where payment or contact is not made by the debtor within the specified period, Austral will immediately proceed with further recovery action.

You can arrange the production of a Letter of Demand by either loading the debt details into Austral’s interactive internet based application (DebtNet™) or by completing and faxing to us, a Debt Placement Form. High volume users can also submit matters in bulk via spreadsheet or auto-upload using DebtNet™—Direct.

Telephone Demands – how to gain direct commitment to pay

Your Recoveries Consultant establishes telephone contact with the debtor in order to seek their commitment to pay the account. Should the debtor be unable to clear the debt immediately, we will establish a commercially viable instalment arrangement and manage it for you until paid.

If the debtor is either unwilling or unable to enter into a satisfactory payment arrangement, we will advise on, and recommend further recovery steps.

Solicitor’s Letters of Demand – when an even stronger call for response is necessary

Solicitor’s Letters are a highly effective means of advising your debtor that you are not prepared to extend credit any longer. These letters are produced and signed by a solicitor on their own letterhead. They clearly set out the implications of non-payment and are a necessary precursor to legal action.

Solicitor’s Letters have a strong effect in prompting a positive response from the debtor in order that they may avoid legal action and its associated costs. Austral’s access to a panel of solicitors nationally, allows us to arrange the production and mailing of these letters on your behalf quickly and inexpensively.