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We have offices across all states and territories and are ISO9001:2008 quality accredited and conform to the Risk Management System AS4360:1999.

Audits carried out regularly by external auditors helps to ensure that our processes are compliant with all regulatory standards, and constantly updated to ensure that we a providing quality service to our clients.

Austral is a wholly owned subsidiary of the QBE Insurance Group, one of the world's top 20 general insurance and reinsurance companies.

Austral’s CAPI Licence number is 40944822.

Benefits

Financial stability

Financial stability

As a wholly owned subsidiary of QBE Insurance Limited (QBE), we have access to numerous resources

Technology

Technology

Our debt collection and payment management platform is available 24/7

Customer service

Customer service

We measure client satisfaction levels on a regular basis using the Net Promoter Score (NPS) concept

Quality accreditation

Quality accreditation

Our accreditation to ISO9001:2008, ensures that our processes are continually updated

Compliance

Compliance

Our platform of solid processes is designed to exceed all compliance and regulatory requirements

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