Our experienced team works hard to deliver a consistently exceptional experience. We're always looking for ways to improve processes to help ensure your business is managed effectively.


Our demand letters inform your debtor of their obligation to pay and the consequences of non-payment.

Field Calls

Our Field Agents are fully licensed and highly skilled with many years of experience.

Insolvency proceedings

Where necessary, we'll arrange insolvency proceedings to ensure assets are secured.

Legal action

If your debtor fails to respond to demands for payment we will recommend and advise the most appropriate course of legal action.


Our information and communications portal allows you to stay informed and in control.

Payment Portal

Our payment portal allows your debtors to access and manage their accounts 24/7.


Designed to deliver a fully automated debt collections process to high volume/low value portfolios.

Credit documentation

The quality of your credit application and terms and conditions directly impact your ability to recover outstanding debts.

General legal advice

Our panel firms must meet and maintain a strict set of selection criteria.

Data wash

We can wash your data for accuracy. Up to date data increase recovery rates.


Exclusively available to QBE Trade Credit policy holders.
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Career opportunities

Austral is part of the QBE Insurance Group, with a presence in 37 countries globally. We’re committed to attracting, developing and retaining high quality individuals. We recognise that our people are the foundation to our success. Our people are selected for their ability, experience, potential and ‘can do’ approach to work. If you would like to join our professional team, find out more on our careers page.

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